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How tima33 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your sessions, process your DANA, OVO, or GoPay wallet moves, and keep your account secure.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and session controlsYour right to request data deletion
tima33 How tima33 Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you want to review the data we hold, ask us to correct it, or submit a deletion request, our support team handles privacy queries directly. You can reach us through live chat inside your account, or send a written request via email. We aim to acknowledge privacy requests and provide a response within a reasonable timeframe. For wallet-related data queries tied to DANA, OVO, or GoPay transactions, include your registered phone number in the message so we can locate your account records without delay.

Live Chat Support Open your account dashboard and start a live chat session. For privacy queries, select the account help option and describe your data request clearly.
Email Request Send a written privacy request to our support email. Include your registered name and the phone number linked to your DANA, OVO, or GoPay wallet.
Account Settings Some data preferences — including cookie settings and marketing communication opt-outs — can be adjusted directly from the settings section of your account.
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We apply security measures at every point where your data moves — from the moment you log in to the moment a withdrawal clears to your OVO or GoPay wallet. Access to personal account data inside our systems is restricted to staff with a specific operational need, and all access is logged. Cookies on the site serve functional and analytical purposes: they keep your session active, remember your language preference, and help us understand which parts of the lobby you use most. You can manage cookie preferences through your browser settings at any time. We do not use cookies to build advertising profiles for external networks.

Data Access Controls

Your account data is accessible only to authorised staff with a verified operational need. All internal access is logged and reviewed on a regular cycle.

Cookie Management

Functional cookies keep your session running and remember your settings. You can review and adjust cookie permissions through your browser or our cookie preference panel.

Wallet Data Handling

Transaction records from DANA, OVO, and GoPay deposits or withdrawals are stored securely and are never shared with unrelated third parties or used for marketing without consent.

Retention and Deletion

We keep data only as long as required for operational or regulatory purposes. Once that period ends, records are deleted. You may request early deletion where permitted by applicable law.

Your Privacy Rights at tima33

These are the questions we hear most often about how we handle account data. If your question is not covered here, our support team can walk you through anything specific to your account or wallet activity.

We collect your name, email, phone number, and the wallet details you use — such as your DANA or OVO account number — to process transactions and verify your identity.

We share data only with payment processors and identity verification partners who need it to complete your request. They are bound by confidentiality agreements and cannot use it for other purposes.

Contact our support team via live chat or email with your registered name and phone number. We will locate your account records and provide a summary of the data we hold.

Yes. Submit a deletion request through live chat or email. We will process it where permitted by applicable law, noting that some transaction records must be retained for regulatory compliance.

We use functional cookies to keep your session active and analytical cookies to understand lobby usage. We do not build advertising profiles. You can adjust cookie settings through your browser at any time.

No. Your wallet transaction history is stored securely and is only accessible to authorised staff for account verification or dispute resolution. It is never shared for marketing or sold externally.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.